Frequently Asked Questions
Everything you need to know about your Korg gear and orders.
How can I track my shipment?
Once your order is processed, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy for electronic instruments?
We offer a 30-day return policy for most items. Products must be in their original packaging and include all accessories, manuals, and software registration codes to be eligible for a full refund.
Do Korg products come with a manufacturer warranty?
Yes, all new Korg products include a limited manufacturer warranty that covers defects in materials and workmanship. The duration varies by product category, typically ranging from one to three years.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and specialized financing options to help you invest in your professional audio equipment.
How do I access software bundles included with my hardware?
Your hardware comes with a unique bundle code. Visit the Korg Software Bundle website, enter your code, and you will be able to download and license your included plugins and DAWs.
Do you offer international shipping?
Yes, we ship to a wide range of countries. Shipping costs and delivery times are calculated at checkout based on your location and the weight of the equipment.